Refunds and Cancellation Policies
At Extraordinary Courses, we value your satisfaction and aim to provide you with an exceptional learning experience.
Our Refund and Cancellation Policy is designed to be fair and transparent to ensure you have a positive experience with our platform.
Please read this policy carefully before making a purchase or requesting a refund.
1. Cancellation of Course Enrollment
You may cancel your course enrollment within 30 days from the date of purchase for a full refund. After 30 days, no refunds will be provided for course cancellations. To request a cancellation, please contact our customer support team and provide your order details.
2. Refund Eligibility
We offer refunds under the following conditions:
a. Course Cancellation: If we cancel a course for any reason, you will be entitled to a full refund of the course fee.
b. 30-Day Satisfaction Guarantee: We are confident in the quality of our courses. If you are not satisfied with a course within 30 days of your purchase, and you have completed less than 45% of the course, you can request a full refund.
c. Technical Issues: If you experience technical issues that prevent you from accessing the course content and our support team is unable to resolve the issue within 15 days from the date of your purchase, you may request a refund.
3. Refund Process
To request a refund, please follow these steps:
a. Contact our customer support team with your refund request and order details.
b. Our support team will review your request and respond within 7 business days to confirm whether your request is approved or denied.
c. If your request is approved, the refund will be processed using the original payment method, and you will receive the refund within 7 business days from the approval date.
4. Non-Refundable Items
Please note that certain items are non-refundable, including:
- Any course for which you have completed more than 45% of the course content.
- Downloadable digital products.
6. Changes to Course Content
We may update, modify, or discontinue courses, and we reserve the right to do so without prior notice. In such cases, no refunds will be provided for changes to course content.
7. Contact Us
If you have any questions or need further clarification about our Refund and Cancellation Policy, please reach out to our customer support team.
Extraordinary Courses website is committed to providing a positive and rewarding learning experience, and we strive to address any issues or concerns you may have in a fair and reasonable manner.
Thank you for choosing us as your learning platform.
